介绍:
A:Good afternoon.What can I do for you?
B:I'd like to check in please.I have a reservation under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S...Oh Mr.Roberts we’ve been expecting you...and here is your key card to the presidential suite.
B:But there must be some mistake; my reservation was for a standard room.double room single room
A:Are you sure?Let me double check.
B:Yeah…Here, this is my confirmation number.
A:You're right Mr. Roberts, there seems to be a mix up, unfortunately we're over booked at the moment.
B:So...
A:Not to worry.We're pleased to offer you a complimentary upgrade.
B:Presidential suite baby!…
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