【2006-12-08,五】ESL Podcast 223 – A Mistake in the Hotel Bill

【2006-12-08,五】ESL Podcast 223 – A Mistake in the Hotel Bill

2015-12-04    13'28''

主播: 阿喵(・ω・)ノ

111 60

介绍:
Hotels sometimes make mistakes. Find out how to get better service in English in this episode. Tags: Travel Audio Index: Slow dialog: 1:12 Explanations: 2:53 Fast dialog: 11:42 Hotel clerk: Here’s the bill for your four- night stay. Would you like the incidentals charged to your credit card? May: Incidentals? I think there’s some mistake. I didn’t order any pay-per-view movies and I never ordered room service. And, I didn’t have any spa services, either. Hotel clerk: Are you sure? We show three movies and two room service orders. May: I’m positive. Could I speak to a supervisor, please? Hotel clerk: He’s not on duty right now, but let me see if I can resolve this for you. How many of these charges were made in error? May: All of the them. Is it possible that my bill was switched with another room’s? As I said, I didn’t order any movies, I haven’t had any room service, and I haven’t visited the spa since I checked in to the hotel. Hotel clerk: I see. I’ll need to check with each of those departments to determine whether a mistake has been made. May: How long will this take? Hotel clerk: Not long, I’m sure. If you could take a seat in the lobby... May: I have a plane to catch and I don’t have a lot of time. Is there a general manager I can speak to? Hotel clerk: I’m not sure. If you’ll have a seat, I’ll see if I can get Ms. Cardenes for you. May: Thank you. I’d appreciate it. Script by Dr. Lucy Tse