【2016-01-08，五】ESL Podcast 1171 – Cancelling a Service

All good things must come to an end, including some service contracts. Learn how to cancel one in this episode. Tags: Daily Life Audio Index: Slow dialog: 1:28 Explanations: 4:00 Fast dialog: 17:27 Diana: You’ve reached customer service for Bully Services. How may I help you today? Phillip: I’d like to cancel my service. Diana: Why do you want to cancel? Phillip: I’m switching to another company with cheaper services. I’m no longer under contract so there should be no early- termination penalties. Diana: Let’s take a look at your account. I’m sure we can make you an offer so you won’t want to discontinue service. Phillip: I’ve made up my mind. I just want to cancel. Diana: As a customer service rep, it’s my job to find a way to retain you as a valued customer. Please bear with me, sir. Phillip: Really, I’m not interested in any offers you can make. No high- pressure tactics are going to work with me, so please just cancel my service. Diana: Please, sir, be reasonable. I’m trying to work with you so you won’t miss out on our great deals. If you sign a new two-year contract or set up auto-pay, I can offer you… Phillip: I’m not interested. I want to cancel – now! Diana: Just let me tell you about these three plans that are available to you at a lower price. I know that deep down you don’t really want to cancel your service. Phillip: I do want to cancel my service and I want to do it right now! Diana: Sir, please! You’re being a little pushy. Phillip: I’m being a little pushy?! Script by Dr. Lucy Tse