【2006-02-15，三】ESL Podcast 132 - Getting Through on the Phone

Learn how to reach someone on the telephone in this podcast. Tags: Business Audio Index: Slow dialog: 0:47 Explanations: 2:57 Fast dialog: 13:41 I have been trying to get a meeting with the CEO of Medofact to talk about a partnership between our company and theirs. But I've had a hard time trying to get through on the phone. First, there was the phone tree. I had to go through three menus before I got the option to speak to an operator. Even after I got through, I got the run around from the receptionist. Receptionist: Medofact Limited. How may I direct your call? Thomas: I would like to speak to Maureen Kennedy. Receptionist: Please hold while I connect you with Ms. Kennedy's office. (Pause) Secretary: Maureen Kennedy's office. How may I help you? Thomas: Good afternoon. I am Thomas Guarini calling from Livatect. I would like to set up a meeting with Ms. Kennedy. Secretary: Will Ms Kennedy know the subject of the meeting? Thomas: Well, I would like to speak to her about a possible partnership. Secretary: May I put you on hold for one moment? Thomas: Yes, certainly. (I was on hold for a long time.) Secretary: Mr. Guarini, I'm afraid Ms. Kennedy is traveling on business the next two weeks. Would you like to call back? Thomas: Sure, I'll check back in a couple of weeks. Thanks for your help. Secretary: It's my pleasure. Have a nice day. Thomas: Thanks. You, too. I guess I'll keep trying. Script by Dr. Lucy Tse