170421霍华德.舒尔茨最好的成功是与彼此分享

We would start on June 1st creating health care insurance for critical illness for the parents of our employees.Why would a company spend that kind of money, multi-million dollars in providing the insurance for the parents of our people？If we were gonna build a great enduring company, we had to do it in a different way.At the top of the pyramid was not the shareholder.At the top of the pyramid was our people, and in the middle was the customer, and at the bottom was the shareholder.And I would submit that the foundation of building a great enduring business is empathy, compassion,humanity, and yes love. 我们会从6月1日开始为员工的父母提供大病医疗保险，为什么一家公司要花这么多钱，几百万美元，去给员工的父母提供保险呢，如果我们要打造一家伟大成就的公司，我们就必须采取不同的策略。在金字塔顶端的不是我们的股东，在金字塔顶端的是我们员工，中间则是顾客，最下面的才是股东。我认为打造百年老店的根基就是同理心、怜悯心、仁慈心，还有爱。