DWD20200509

David's Time With Peter F. Drucker 2020.5.9 Organized Improvement The next policy for the change leader is organized improvement(what the Japanese call "Kaizen"). Whatever an enterprise does internally and externally needs to be improved systematically and continuously: product and service, production processes, marketing, service, technology, training and development of people, using information. And it needs to be improved at a preset annual rate: In most areas, asthe Japanese have shown, an annual improvement rate of 3 percent is realistic and achievable. ——《Management Challenges for the 21st Century · Chapter3》(Peter F.Drucker,1999)