GA2020.7.30

David's Time With Peter F. Drucker 2020.7.30 冠鼎学院（GA）——识别·培养·考验未来的领导者 In some areas, such as research labs, where productivity is difficult to measure, we may always have to rely on assessment and judgment rather than on costing. But for most knowledge-based and service work, we should, within ten years, have developed reliable tools to measure and manage costs and to relate those costs to results. Thinking more clearly about costing in services should yield new insights into the costs of getting an keeping customers in businesses of all kinds. ——《Management Challenges for the 21st Century · Chapter4 Information Challenges》(Peter F.Drucker,1999)