介绍:
职场达人
职场英语Workplace English
办公室对话-Office Talk
*接电话 Answering the Phone
有用的表达： Useful Expressions
1. 接电话：
1) This is Human resources. Julia Carter speaking. 这里是人力资源部。我是茱莉亚。卡特。
2) How may I help you? 有什么我可以帮助您？
3) May I ask who is asking? 请问您是哪位？
4) What is your call concerning? 您有什么事？
5) I’m in a meeting. Can I call you back later? 我正在开会。过后给您打过去行吗？
6) Can you call back later? 您过会儿再打行吗？
7) Thank you for calling. 感谢您的致电。
2. 去电话：
8) Can I speak to Mr. Sweeney please? 请问斯维尼先生在吗？
9) This is Diana Saunders from Green Meadow Resorts. 我是绿草地度假村的戴安娜。桑德斯。
10) I’m calling in response to your ad in the Denver Post for the position of electrical engineer. 我想询问下你们在《丹佛邮报》上登出的招聘电气工程师的事。
11) I’m calling about a job advertisement in The New York Times.
我想问问贵公司刊登在《纽约时报》上的一则职位信息。
12) Can I speak to someone in the Reserch and Development Department?
我能和研发部的人员通话吗？
3. 转接他人：
13) I’ll put you through. 我给您转接电话。
14) Please hold, Ms. Saunders. 请稍等，桑德斯女士。
15) Just one moment. 稍等一下。
16) The line was busy. 电话占线。
17) I’m sorry; Mr. Sweeney isn’t answering his phone. 对不起，斯维尼先生没接电话。
18) He may be out or in a meeting. 他可能是出去了或者在开会。
19) Would you like me to ransfer you to his voice mail? 需要我把您接入他的语音信箱吗？
20) I’m transferring you to his personal voice mail now. 我现在就给您转入他的个人语音信箱。
21) Would you mind telling me his extension number? 你可以把他的分机号码告诉我吗？
22) Would you like to leave a message for him? 您想给你留言吗？
实用对话1：
Julia: Good morning, this is Human Resources. Julia Carter speaking.
茱莉亚： 早上好，这里是人力资源部，我是茱莉亚。卡特。
Raymond: Hi, I’m calling in response to your ad in the Denver Post for the position of electrical engineer.
雷蒙德： 你好，我想询问下你们在《丹佛邮报》上登出的招聘电气工程师的事。
Julia: Thank you for calling, Mr. ...
茱莉亚： 感谢您的致电，请问怎么称呼您？
Raymond: Gibbs, Raymond Gibbs. I’m a recent university graduate.
雷蒙德： 吉布斯，雷蒙德，吉布斯。 我是个刚刚毕业的大学生。
Julia: Well, Mr. Gibbs, the advertised position is actually for senior electrical engineer, and it requires a minimum of 10 years’ experience.
茱莉亚： 是这样的，吉布斯先生，广告上招聘的职位实际上是面向资深电气工程师的，要求应聘者具备至少十年的工作经验。
Raymond: Yes, um, I don’t have any experience yet, since I just graduated. Do you have any openings for a junior position?
雷蒙德： 是的，嗯，我刚毕业，还没有什么工作经验。你们有没有什么职位是面向新手招聘的？
Julia: Not at the moment, but we’re always looking for young talent to join our team. You can visit the Careers page on our website, which lists all of our current openings. If you’d like, you can also email your resume for us to keep on file. If a suitable position comes up, we’ll get in touch with you.
茱莉亚： 暂时没有，不过我们一直都在寻找有才华的年轻人加入我们的团队。您可以登录我们的网站，查看招聘页面，上面列出了我们目前正在招聘的所有职位。如果您愿意的话，您也可以把您的简历发邮件给我们备案。如果有适合您的职位，我们会联系您。
Raymond: Thank you, I appreciate that.
雷蒙德： 谢谢，非常感谢。
Julia: No problem. Do you have a pen handy?
茱莉亚： 没问题。您有笔可以记一下吗？
实用对话：2；
Receptionist: Good afternoon, Blue Skies Travel Agency. How may I help you?
接待员： 下午好，这里是蓝色天空旅行社。有什么我可以帮助您？
Diana: Hi, Could I speak to Mr. Sweeney please?
戴安娜： 你好，请问斯维尼先生在吗？
Receptionist: Certainly. May I ask who is calling?
接待员： 在，请问您是哪位？
Diana: This is Diana Saunders from Green Meadow Resorts. I have a question about a client’s booking.
戴安娜： 我是绿草地度假村的戴安娜。桑德斯。我想询问一个客户的预订事宜。
Receptionist: Please hold, Ms. Saunders, I’ll put you through…(no answer) I’m sorry, Mr. Sweeney isn’t answering his phone. He may be out or in a meeting. Would you like me to transfer you to his voice mail?
接待员： 请稍等，桑德斯女士，我给您转接电话……(无人应答) 对不起，斯维尼先生没接电话。他可能是出去了或者在开会。需要我把您接入他的语音信箱吗？
Diana: Sure, that would be fine. Oh, and would mind telling me his extension number?
戴安娜： 好啊，哦，你可以把他的分机号码告诉我吗？
Receptionist: Mr. Sweeney’s extension is 6455. I’m transferring you to his personal voice
mail now.
接待员： 斯维尼先生的分机号码是6455. 我现在就给您转入他的个人语音信箱。
Diana: Thank you. 谢谢。
Culture & Etiquette
了解老外的文化和礼仪：
Tips： The First Day You Go to Work
1. First Impression is very important: 第一印象很重要。
1） Hair should be well maintained ; 头发要打理好。
2） Face well shaved; 脸部要刮干净。
3） Ties properly tied; 领带要系好。
4） Pants should not drag the floor; 长裤子不要拖到地上。
5） Shoes should be polished. 鞋子要擦好。
6） No white sox，please! 请不要穿白色短袜哦！
2. Good sentences：
1） Wisdom in the mind is better than money in the hand. 脑中有知识，胜过手中有金钱。
2） All things are difficult before they are easy. 凡事必先难后易。
3） Keep conscience clear, then never fear. 倘若问心无愧，就能永无畏惧。
4） Four short words sum up what has lifted most successful individuals above the crowd : a little bit more! 四个简短的词汇概括了成功的秘诀： 多一点点！
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