V4 B-L18 Know Your Customers Preview

V4 B-L18 Know Your Customer Word List 1. attentive – listening or watching carefully and with interest; helpful, making sure that people have what they need. Example: Ministers should be more attentive to the needs of families. 部长们应该更加关怀家庭的需要。 The hotel staff are friendly and attentive. 旅馆人员友好而且照顾周到。 2. commonality – used to refer to feature or purpose that is shared by two or more people or things. Example: We don’t have the same commonality of interest. 我们没有共同的兴趣。 3. empowerment – the empowerment of a person or group of people is the process of giving them power and status in a particular situation. Example: The college is empowered to grant degrees. 这所学院有权授予学位。 4. evaluation – if you evaluate sth or someone, you consider them in order to make a judgment about them, for example about how good or how bad they are. Example: The market situation is difficult to evaluate. 市场状况难以评价。 An intensive evaluation of the health care program 对医疗保健制度的深入仔细的评估 5. exceed – if something exceeds a particular amount or number, it is greater or larger than that amount or number. If you exceed a limit or rule, you go beyond it, even though you are not supposed to or it is against the law. Example: Its research budget exceeds $700 million a year. 其研究预算每年超过7亿美元。 He accepts he was exceeding the speed limit. 他承认自己超速了。 6. expectation – your expectation are your strong hopes or beliefs that something will happen or that you will get something that you want. Example: Contrary to expectations, interest rates did not rise. 出乎意料的是利率并未上升。 Some parents have unrealistic expectations of their children. 有的父母对孩子的指望不切实际。 7 promise – verb / noun, to tell sb that you will definitely do or not do sth, or that sth will definitely happen. Example: The college principal promised to look into the matter. 学院院长答应研究这个问题。 They arrived at 7.30 as they had promised. 他们按说定的7.30到达了。 8. replace – to be used instead of sth / sb else; to do sth instead of sb / sth else. Example: The new design will eventually replace all existing models. 新的设计最终将会取代所有现在的型号。 All the old carpets need replacing. 所有的就地毯都需要更换。 It is not a good idea to miss meals and replace them with snacks. 不吃正餐，改吃点心，这不是什么好主意。 9. straightaway – at one, immediately. Example: Let’s start work straightaway. 咱们立刻开始工作吧。 10. carry out – Example: A survey is now being carried out nationwide. 正在进行一次全国性的普查。 11. look into – try to find out the truth about a problem, crime, etc. in order to solve it. Example: Police are looking into the disappearance of two children. 警察正在调查两个孩子失踪的事。