介绍:
售后服务
Sentences
1-How long is the warranty? 保修期多长时间？
It’s one year and covers parts and free service. 保修一年，包括提供零部件和免费维修。
2-What about your customer service? 你们售后服务怎么样？
We offer good customer service. 我们提供优质的售后服务。
3-How to contact the after-sale service department? 我如何才能与售后服务部门联系？
Please dial 9911800. 请拨打9911800.
4-How about repairs if it has expired? 保修期过了修理怎么样？
We charge some money after the warranty expires. 过了保修期，我们要收取维修费。
5-Are regular repairs free of charge? 定期维修是免费的吗？
We’ll guarantee the quality for three years. 我们质保三年。
6-Do you have your warranty card? 你有产品保修凭证吗？
Yes,I have. 是的，我有。
7-Is it still under warranty? 它还在保修期吗？
I think so. 我想是的。
8-What’s the matter with the product? 商品出什么问题了？
The washing machine often stops when it’s operating. 洗衣机在运转过程中总停。
Conversations：
Conversation1:
A: How long is the warranty? 保修期多长时间？
B: It’s one year and covers parts and free service. 保修一年，包括提供零部件和免费维修。
warranty n 保修期；How long is the warranty period? 保修期是多长时间？
cover 覆盖；包含；part n 零件；
A 5-year guaranty comes with all our washing machines. 我们对所有的洗衣机都保修5年。
Conversation2:
A: How is your customer service? 你们的售后服务怎么样？
B: We offer the best customer service. 我们提供最优质的售后服务。
A: How can I get in touch with the after-sale service department if there is a problem? 如果有问题，我如何才能与售后服务部门联系？
B: Please call 4008123. 请拨打4008123.
customer service 售后服务。I’m not satisfied with the customer service your store provides. 我不满意你们商店的售后服务。How about your customer service? 你们售后服务怎么样？
The service you provide is really poor. 你们的服务确实不怎么样？If you have any questions, please call us. 如果有什么问题请给我们打电话。If there is anything wrong, please let us know. 如果有问题，请告诉我们。I’m sorry for the inconvenience. 很抱歉给你带来不便。
Conversation3:
A: What’s the matter with the product? 商品出了什么问题了？
B: The washing machine often stops when it’s operating. 洗衣机在运转过程中总停。
A: Is it still in the warranty? 它还在保修期内吗？
B: Yes, I bought it last month. 是的，我上个月买的。
A: Have you got the warranty card？你有产品保修卡吗？
B: Yes，I have. 是的，我有。
What’s wrong with it? 怎么了？What’s the matter? 出什么问题了？What can I do for you? 有什么为你效劳的？operate 操作。It has a mechanical problem. 它有机械方面的问题。It has broken down. 它已经坏了；There is something wrong with it. 它有些问题。It doesn’t work well. 它有些问题。warranty card 保修卡。The receipt is needed for warranty validation. 发票需作为保修凭证。
Expressions：
投诉：
1-I was in here yesterday. You wouldn’t wait on me. 我昨天来过，但你们不愿意接待我。
2-Where can I make a complaint? 我该去哪儿投诉？
3-I’m not satisfied with the service your store provides. 我不满意你们商店的服务。
4-I would like to see the manager to make a complaint. 我要找经理投诉。
5-What do you mean you won’t take this back? 你说你不能收回这东西是什么意思？
赔礼道歉：
6-Sorry. It’s our fault. 对不起，是我们的错。
7-I’m sorry for the invonvenience. 很抱歉给你带来不便。
8-Sorry. We will start a claim with the shipping company. 对不起，我们会向货运公司着手申请赔偿的。
查找原因：
9-We’ll look into it right away for you.我们会立刻查清楚。
10-We’ll send a man right now to look into it. 我们马上派人去查查。
11-Our shipping manager is looking into it.我们的货运经理正在调查这件事情。
售后职责：
12-We are responsible for the repair service. 我们负责维修服务。
13-The warranty period of our products is 12 month from purchase. 产品保修期为产品购买后12个月。
阐明原因：
14-We can’t process your damage claim, because you didn’t note the damage on the bill of lading. 我们无法受理你的索赔，因为你没有在提货单上注明损坏情况。
15-I’m sorry. But I don’t think this damage is our fault. It looks like the shipping company did this. 对不起，但我不认为这是我们的错，这应该说是货运公司造成的。
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