003

Elementary - Hotel Upgrade A: Good afternoon. What can I do for you? B: I’d like to check in please. I have a reservation under the name Anthony Roberts. A: All right R.O.B.E.R.T.S. . . Oh Mr. Roberts we’ve been expecting you. . . and here is your key card to the presidential suite. B: But there must be some mistake; my reservation was for a standard room. A: Are you sure? Let me double check. B: Yeah. . . Here, this is my confirmation number. A: You’re right Mr. Roberts, there seems to be a mix up, unfortunately we’re over booked at the moment. B: So. . . A: Not to worry. We’re pleased to offer you a complimentary upgrade. B: Presidential suite baby!. . . Key Vocabulary check in Verb, Infinitive register at a hotel or airport under the name Phrase name used for the reservation reservation Noun (singular) booking confirmation Noun (singular) an approval, verification mix-up Noun (singular) confusion complimentary upgrade Phrase free improvement of quality overbooked Adjective full Supplementary Vocabulary check out Verb pay and leave a hotel booking Noun (singular) reservation concierge Noun (singular) hotel employee that helps guests deluxe room Noun (singular) hotel room, better than standard receipt Noun (singular) paper showing payment details