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The Office - Job Interview II (C0062) A: Thanks for coming in today, did you have any trouble finding us? Please take a seat. B: Thank you. A: So, let’s get started; tell me a bit about your educational background. B: Sure! Well, I graduated with honors from Chesterton University with a major in Business Administration, with a specialization in Information Management, and I minored in psychology. I chose this course of study for two reasons: I wanted to gain some practical, marketable skills, which the information management track provided, and I also feel that interpersonal skills are essential for professional success, hence the minor in psychology. A: Interesting. And, your postgraduate studies? B: Well, I am really passionate about consumer behavior, so I pursued a master’s in that area. I also strive to keep my professional skills current, so I continuously attend seminars and conferences related management and customer service. A: Very good. Now, tell me a little bit about your work experience. I see here that you previously worked at Oracle. B: Yeah, I worked as their customer support manager, which brought me a breadth of experience in both client care, and process management. I supervised and coordinated the customer support team as well as implemented new strategies to achieve better customer satisfaction. A: Interesting... B: Yes, in this position I was able to make some pretty significant contributions to the overall success of the company. With the different initiatives that we implemented, we lowered our churn rate to about five percent, which had a direct impact on revenue. Key Vocabulary educational background phrase the history of the education you’ve had with honors phrase with special recognition for receiving very high marks major common noun, singular the main field of study in an undergraduate degree specialization common noun, singular a limited area of study minor verb to have a secondary area of study in an undergraduate program course of study phrase the combination of courses taken in a degree program track common noun, singular course of study postgraduate Adjective masters or Ph.D; education above the bachelor’s degree level hence General Adverb for that reason pursue principle verb, past simple try to do something over a longer period of time strive verb try hard to do something breadth common noun, singular a wide range or scope of something significant Adjective important and large enough to have a noticeable effect contribution common noun, plural adding or giving something Supplementary Vocabulary tertiary education phrase university education take initiative phrase take the chance to do something before others do distinguish verb make something different in a special way attribute common noun, singular a good quality or feature that someone has scrutinize verb examine something in a careful and critical way