20190315101255

EMF，day 905~ 2019.03.15   真正的客户服务 Lesson A   核心报道：   1. Customer service isn't about being polite, helpful and efficient, because that's just doing your job. Customer service is going the extra mile. It's about making people feel special. Customer service is genuine warmth. 客户服务不只是礼貌、乐于助人和高效，因为那只是你分内的工作。客户服务是做比期望多得多的工作。让人们觉得他们自己很特别。客户服务是真挚的温暖。   2. Some people are on the verge of buying something and your genuine warmth will seal the deal. Some people just have the intention to browse but because they like you, they end up buying. And some people plan on buying one thing only, but they leave with 3 things, because you make them feel so good. And some people might not want to buy NOW but if they like you, chances are, they'll remember you and when they do want to buy, they'll buy from YOU. 有些人马上就要买东西了，你真诚的热情会促成这笔交易。有些人只是想随便看看，但因为喜欢你，他们最终还是会购买。有些人只打算买一件东西，但他们会带着三件东西离开，因为你让他们感觉很棒。有些人可能现在不想买，但如果他们喜欢你，很有可能，他们会记住你，当他们想买的时候，他们会从你这里买。   3. So smile, even if you’re not in the best mood. Go the extra mile, even when you feel tired. Go to work with a winning attitude and extend genuine warmth and you’ll see that not only does it make people happy, you’ll make yourself happy and make more money too. Do it for yourself and be happy, always! 所以微笑吧，即使你的心情不是最好的。即使你感到累了，也要多做些。带着成功的态度去工作，并表现出真挚的热情，你会发现这不仅会让人们快乐，你自己也会快乐，还能赚更多的钱。为自己而做，永远快乐。