sandard room: 标准间
king size bed:大床房
double room:双人间
presidential suite:总统套房
check in: 登记;入住
check out:付帐后离开
I'd like to check in please.
我要登记入住。
I'll be checking out on Tuesday.
我将在周二退房离店。
I have a reservation under the name Damon.
我以达蒙的名字预定了房间。
Do you have double rooms?
有双床房吗?
Can I have a sandard room?
有标准间吗?
Are you sure? Let me double check .
你确定吗?让我再核对下。
I'm sorry, sir, I don't have a reservation under that name.
对不起先生,在那个名下我们没有收到预定。
Complementary upgrade:
when the hotel is overbooked and all of their standard
rooms are full, they will give you a better room, a more expensive room, but free.
We're pleased to offer you a complimentary upgrade.
我们很高兴为您提供一个免费的升级总统套房吧。
complementary:免费的
we have a complementary glass of wine.